1. Overview & Who We Are
This Privacy Policy explains how keeptuned.com GmbH (operating as AJL Transfer) collects and processes personal data when you use our website ajltransfer.com and our chauffeur services. We comply with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Controller & Contacts
Controller: keeptuned.com GmbH, Zurich, Switzerland. Privacy: privacy@ajltransfer.com. Support: contact@ajltransfer.com.
3. Data We Collect
- Identity & Contact: name, email, phone, billing details.
- Booking Data: pickup/dropoff, dates/times, flight/train number, passengers, luggage, notes, preferences.
- Account Data: login, profile, saved preferences, booking history, support interactions.
- Payment Data: processed by our payment providers (e.g., Stripe). We receive status and limited metadata, not full card numbers.
- Technical Data: device/browser, IP, log files, cookie/analytics identifiers, fraud signals.
- Sourcing: provided by you, generated by your use, or received from authorized third parties (e.g., corporate clients/partners).
4. Purposes & Legal Bases
| Purpose | Examples | Legal basis |
|---|---|---|
| Provide services | Bookings, dispatch, confirmations, customer support | Contract (GDPR 6(1)(b)), nFADP |
| Security & fraud | Authentication, abuse prevention, logs | Legitimate interests (6(1)(f)), legal obligations |
| Improve product | Analytics, QA, feature development | Legitimate interests; consent where required |
| Marketing | Updates/offers to existing customers; newsletters if opted in | Legitimate interests; consent for subscriptions |
| Compliance & accounting | Tax, invoicing, regulatory requests | Legal obligations (6(1)(c)) |
6. International Transfers
Your data may be processed outside Switzerland/EU/EEA. Where required, we use appropriate safeguards such as the EU Standard Contractual Clauses and conduct transfer impact assessments.
7. Retention
- Invoices/financial records: typically up to 10 years (legal obligation).
- Account & booking history: while your account is active and a reasonable period thereafter.
- Logs/analytics: kept for the shortest practical period aligned with security and product improvement.
8. Your Rights
Subject to legal limits, you can request access, rectification, erasure, restriction, portability, and object to processing (including direct marketing). You may withdraw consent at any time without affecting prior lawful processing. You can complain to the Swiss FDPIC or your local EU authority.
To exercise rights, email privacy@ajltransfer.com. We may need to verify your identity before acting on a request.
10. Security
We implement appropriate technical and organizational measures (encryption in transit, access controls, least-privilege, monitoring). No method is 100% secure; please protect your credentials and notify us if you suspect misuse.
11. Children
Our services are not directed to children under 16. If we learn we’ve collected data from a child without the necessary consent, we will delete it.
12. Changes to This Notice
We may update this Privacy Policy from time to time. We will post changes with a new “Last updated” date and, where appropriate, provide additional notice.
13. How to Contact Us
Email (privacy): privacy@ajltransfer.com · Support: contact@ajltransfer.com · Phone: +41 76 391 3002 · Postal: keeptuned.com GmbH (AJL Transfer), Zurich, Switzerland · Register No.: CH-020.4.032.964-5 · Managing Director: Shabbir Sheikh.
14. Image Credits
Some of the images displayed on this website are sourced from free image platforms such as Pexels.com and Unsplash.com, used under their free-to-use commercial licenses. AJL Transfer does not claim ownership of these stock images. All photos are used for illustrative purposes only and remain the property of their respective photographers or creators.