Help centre
Payments & invoices
Help with payments, refunds and billing enquiries.
What payment methods are accepted?
Available payment methods are shown at checkout or on the payment link provided by our team. Digital wallet options may depend on your device and browser.
Can I pay in cash?
We do not accept cash payments. Bookings must be paid in advance through online checkout or the payment link provided by our team.
How do I request a refund?
Contact our team with your booking reference to request a refund. Eligibility depends on the cancellation terms applicable to your booking.
How can I get an invoice?
Contact our team with your booking reference to request an invoice. If you need a company invoice, include your company name, billing address and any required reference.
What should I do if my payment fails?
Check your payment details and any approval required by your bank. If the issue continues, contact our team before trying again so we can check the payment status.
I paid but have not received a confirmation. What should I do?
Check your spam folder first. If you still cannot find the confirmation, contact our team with the email address used for booking and your payment details. Please do not send your full card number or security code.
Still need help?
Contact our team with your booking reference.