Help centre
Booking help
Help with booking, confirmations and changes to your journey.
How do I make a booking?
Select One-Way or Hourly, enter your journey details, choose the date, time and passenger numbers, then select a vehicle. Review the price, add any extras and complete payment. Your booking confirmation will be sent by email.
Can I book for someone else?
Yes. Enter the traveller’s name and phone number in Passenger Details and provide the email address where you would like to receive the confirmation.
How far in advance should I book?
Online bookings require at least six hours’ notice. We recommend booking earlier for more vehicle availability. For a journey within six hours, contact our team on WhatsApp to check availability.
Can I cancel or modify my booking?
Yes. Contact our team with your booking reference to request a change or cancellation. Free cancellation is allowed up to 24 hours before pickup. Changes to the journey may affect the price and availability.
How will I know my booking is confirmed?
After successful payment, you will receive a confirmation email with your journey details and booking reference. If you cannot find it, check your spam folder or contact our team.
Do I need to print my booking confirmation?
No. A digital confirmation on your phone is enough. Your driver will also have the booking details.
What if I cannot find my pickup or destination?
Contact our team with the exact address or Google Maps link before booking. We will check the location and help arrange your journey.
Can I add multiple stops?
Contact our team with the additional stops before your journey. Extra time or distance may change the fare. We will confirm the arrangements and price before proceeding.
Do prices include taxes, tolls and parking?
Standard taxes and fees are included in the total shown at checkout. Additional services, extras or overtime may be charged separately with your approval.
Still need help?
Contact our team with your booking reference.